SMART WORKSPACE
Everything your team needs, in one place.
- Personal information overview, different statuses at a glance
- Individual and enterprise performance tracking
- Quick access to support tools and management apps
SMARTER TEAMS START HERE
Chat. Work.
Connect.
UMI combines smart messaging, workspace management, and AI-powered automation into one seamless platform for modern customer service teams.
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MULTI-ORGANIZATION
Switch teams, seamlessly.
- One account, unlimited organizations
- Instant workspace switching
- Complete data isolation between orgs
AI-POWERED BOTS
Smart bots that actually care.
- Trainable auto-reply with empathy coaching
- Menu-driven bot flows for common inquiries
- Customer-first responses, not robotic scripts
BUILT-IN MINI APPS
Apps inside every chat.
- 9+ built-in service mini apps
- Real-time order tracking with timeline
- No app-switching — everything in context
SECURITY & PRIVACY
Secure your info, always.
- Burn after reading — messages auto-destruct
- Invisible watermarks on sensitive messages
- End-to-end encryption for all conversations
GLOBAL CONNECTIVITY
Communicate across organisations and continents.
- Multi-region deployment with 99.9% uptime
- Multi-language support across 20+ languages
- Cross-organization messaging with data isolation
READY WHEN YOU ARE
More Than Just Chat.
One app for every workflow. Start your journey today.